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The Postie ‘My Rewards’ programme is under review and no further rewards will be issued. Any updates to the programme will be communicated to loyalty members. Unfortunately no existing reward vouchers can be redeemed.


Need to update your details? If you have an online profile you can do this online, if not please email us directly at info@postie.co.nz

What information do I need to supply you with to change my details?

How long will it take the updated details to appear in store?

How do I update my email address?


Apologies, we will not be offering a lay-by service. Existing lay-bys will be honoured.


From time to time stores issue store credit vouchers to customers.

How long are credit vouchers valid for?

Can I use a credit voucher in another Postie store?


Unfortunately no existing reward vouchers are able to be redeemed as the loyalty programme is under review. We hope to reinstate the loyalty programme at some point in the future and reward our most loyalty customers. Watch this space...


Having problems logging in?

When I type in my email address the site won't let me log in?

I get emails from you but cannot log in, why?

If I get emails and then create a login will I have more than one account?

If I create an online account what happens to my store account?

Why does the system not recognise my card?


Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site.

How to I enable cookies for my browser?


While all care is taken to ensure our stock levels are accurate on our website, occasionally we may be unable to supply an item . If this is the case we will contact you directly to arrange a refund.

I’ve just placed my order, am I able to change it?

How long does it take to get an order dispatched?

What happens if Postie cannot supply an item I have ordered?

How long will items remain in my cart, and will they still be available if I complete the order later?

What happens if my credit card doesn't work, or I make and error when entering the number?

How do I know my order has gone through?

Do you ship to Australia?

How do I return or exchange an item?

Is there a cost if I decide to return my item via mail?

Will my refund include shipping charges?

The item I’ve seen online no longer seems to be in stock?

How can I pay for my online order?

Can I use my Q Card to pay for my online order?

Am I able to use internet banking to pay for my order?

How does POLi work?

Can I pay by internet banking (POLi) if I'm using Mac OS X?

Can I use my Postie gift card online?