You can create an account with us by clicking on the 'Join Postie+' link at the top of the page and filling in the form with your details. You can also create an account with us at checkout when placing your order.
We aim to deliver your order within 3 - 7 working days. For rural delivery, please allow an extra 2 - 3 days for delivery.
Your order should be sent within 3 working days from the date of your order and delivered within 2 - 3 working days after you receive email confirmation that your order was shipped.
All our online orders are delivered using Post Haste couriers and require a signature for each package. If no one is available at the address to sign for the package, Post Haste will leave a 'card to call'. Please contact Post Haste on 0800 106 828 to arrange re-delivery.
Once your order has been dispatched from our Distribution Centre, you'll receive an email letting you know it's on the way. This email will have a Track & Trace reference number that you can use to track your package here http://www.posthaste.co.nz/tracktrace.html
If you're unhappy with your purchase for any reason we will happily exchange or refund the item, providing it is in its original condition with tags attached and is accompanied by proof of purchase. You may return or exchange the item in any of our stores nationwide within 14 days of receiving your order.
We also accept returns via mail at:
Attn: Webstore Returns
135 Great South Road
We are currently unable to process exchanges via post, so please take the items you'd like to exchange into a store. Alternatively you can return your items via post and then re-order online.
Please see here for full details of our Returns Policy https://www.postie.co.nz/returns-delivery.html
If you decide to return your purchase to us via post or courier you will need to pay the postage costs. These will vary depending on the size of the item and your location. We'll notify you via email as soon as we receive your return.
If you change your mind about a purchase for any reason we will happily refund you the purchase price of the item, excluding the shipping costs. However, if we make a mistake and the item you receive is not what you ordered or you receive a faulty item, then we'll refund you the shipping cost as well. If this is the case please contact us at firstname.lastname@example.org and we'll get it sorted for you.
Please make sure when you type in your email address, that there are no extra spaces after the end of the email address, by making sure your cursor is flush against the last character in your address.
If you are still having problems, please ensure that your internet browser security settings are set to 'medium', if they are set to high then they can sometimes interfere with our website. If this doesn't work please email us at email@example.com and we'll assist.
If you are on our mailing list you will receive email communications from us, however this does not mean that we have set up an online account for you. With a number of security protocols to go through this is something you must do yourself. You can create an online profile by clicking on the 'Login / Join Postie+' link at the top right of our home page.
If you join Postie+ using an email address which is already subscribed to our mailing list, we will merge this information so you only receive one copy of any email communications. We will not duplicate an account.
When you create an online account make sure you use the same email account as registered in-store. This will mean all of your transactions whether online or in-store will be held on one account.
If you have signed up online using a different email address to the one registered in-store, you may have two accounts. If you believe this might be the case for you, please email our team at firstname.lastname@example.org with both email addresses and confirm which email address to keep.
If an item is sold out or not currently available online it will say ‘In Store Only’. If you wish to purchase one of these items please phone your nearest store and they will check whether they have it in stock. Details for all our stores can be found here https://www.postie.co.nz/storelocator/
No, you can check out as a guest when shopping online, but we do recommend creating an account, as you’ll be able to shop without having to fill in your details every time you shop with us. You’ll also be able to take advantage of the Postie+ Rewards programme and be rewarded when you shop online or in-store.
Any items placed in your cart when you are logged in will remain in your cart for 59 minutes, reserving the items while you complete the transaction. If you complete the order after this time some of the items may not be available.
We don’t store any of your credit or debit card details. When you shop online with Postie+ we use SSL (Secure Sockets Layer) technology to encrypt all personal information, such as credit card details and addresses to protect your privacy.
We use a secure Hosted Payment page solution from DPS (Direct Payment Solutions) to process online transactions
Once you’ve placed your order we try to get it packaged and shipped quickly so we're generally not able to amend your order. You’ll need to wait until your order arrives and then return or exchange any unwanted items.
If you need to amend your delivery address, email us at email@example.com and if it’s not too late we’ll update this for you. Our contact hours are Monday – Friday 8am to 3.30pm.
For more information on returning or exchanging an item please read our Returns Policy. https://www.postie.co.nz/returns-delivery.html
Please allow 3-15 working days for delivery. Once you order has been dispatched you will receive a shipping confirmation email from us. This email will contain a Track and Trace number, allowing you to track your order to your door.
When you make an order your bank will place a hold on the full amount of your order, but we will only charge your card once we’re about to dispatch it.
This is called preauthorisation and is standard practice when funds are transferred electronically. On your statement online this will look like a withdrawal for the order amount. If we can’t fulfil an item in your order, you won’t be charged for it. The preauthorisation should automatically drop off within 5 – 7 working days of when you originally placed your order.
If all of the items you’ve ordered are out of stock, then you order will be cancelled and you will not be charged.
An order may also be cancelled if your credit or debit card has declined when we dispatch your order.
If you have any questions about the cancellation of your order please contact us at firstname.lastname@example.org. Our contact hours are Monday – Friday 8am to 3.30pm.