FAQs

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ACCOUNT & CONTACT DETAILS

How can I update my account details?

How long will it take the updated details to appear in store?

How do I change my email address?

How do I create an account?

What information do I need to supply you with to change my details?

DELIVERY & RETURNS

How much does shipping cost?

How long will my order take to arrive?

What delivery service does Postie+ use?

Do you deliver to PO Boxes?

Do you ship to international addresses?

How can I track my order?

How do I return or exchange an item?

Is there a cost if I decide to return my item via mail?

Will my refund include shipping charges?

TECHNICAL

When I type in my email address the site won't let me log in?

I forgot my password – how can I reset it?

I get emails from you but cannot log in, why?

If I get emails and then create a login will I have more than one account?

If I create an online account what happens to my store account?

How to I enable cookies for my browser?

SHOPPING

How do I search for a product online?

The item I’ve seen online no longer seems to be in stock?

Do I need to create a Postie+ account to shop online?

How do I remove an item from my shopping cart?

How long will items remain in my cart, and will they still be available if I complete the order later?

How can I pay for my online order?

Are my credit or debit card details saved?

How can I change or cancel my order?

How long does it take to get an order dispatched?

When will I be charged for my order?

What happens if Postie+ cannot supply an item I have ordered?

Why has my order been cancelled?

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