FAQs

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MY LOYALTY CARD

Postie has a loyalty program for customers offering the opportunity to earn points on purchases over $20. When your reach the target points you are eligible for a loyalty coupon. For more details see the terms and conditions.

How do I link my loyalty card to my online profile?

I have tried to link the card but I still get an error, what next?

What is my current points balance?

I have set up an online account, do I get a loyalty card?

What do I earn loyalty points from, are there any times where I do not earn loyalty points?

I have lost my card, how do I get a new one?

I have moved address, or changed my phone number; how do I update this?

I set up a loyalty account in store but I can't log into the website?

I have a loyalty card and I get your emails but I can't log into the site, why?

UPDATING MY ADDRESS AND CONTACT DETAILS

Need to update your details? If you have an online profile you can do this online, if not please email us directly at info@postie.co.nz

What information do I need to supply you with to change my details?

How long will it take the updated details to appear in store?

How do I update my email address?

LAY-BY

Along with the usual payment options, Postie does offer a layby option. Please check the terms and conditions below for more information.

What are the layby terms and conditions?

CREDIT VOUCHERS

From time to time stores issue store credit vouchers to customers.

How long are credit vouchers valid for?

Can I use a credit voucher in another Postie store?

MY REWARDS COUPONS

My Rewards coupons are issued as part of the 'My Rewards' program.

How much do I have to spend to earn a 'My Rewards Coupon'?

How long are coupons valid for?

How long are my points valid for?

Do I have to print out the coupon when I earn it?

LOG IN PROBLEMS

Having problems logging in?

When I type in my email address the site won't let me log in?

I get emails from you but cannot log in, why?

If I get emails and then create a login will I have more than one account?

If I create an online account what happens to my store account?

Why does the system not recognise my card?

COOKIES

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site.

How to I enable cookies for my browser?

ONLINE ORDERS

While all care is taken to ensure our stock levels are accurate on our website, occasionally we may be unable to supply an item . If this is the case we will contact you directly to arrange a refund.

I’ve just placed my order, am I able to change it?

How long does it take to get an order dispatched?

What happens if Postie cannot supply an item I have ordered?

How long will items remain in my cart, and will they still be available if I complete the order later?

What happens if my credit card doesn't work, or I make and error when entering the number?

How do I know my order has gone through?

Do you ship to Australia?

How do I return or exchange an item?

Is there a cost if I decide to return my item via mail?

Will my refund include shipping charges?

The item I’ve seen online no longer seems to be in stock?

How can I pay for my online order?

Can I use my Q Card to pay for my online order?

Am I able to use internet banking to pay for my order?

How does POLi work?

Can I pay by internet banking (POLi) if I'm using Mac OS X?

Can I use my Postie gift card online?