Please note - we are unable to process exchanges that are posted or couriered, so please take items you want exchanged into a store or reorder online.
Products returned by post are your responsibility until they reach us, so please take the time to package these securely. Using a tracked delivery service is also recommended.
You will receive a full refund of the price you paid for a returned product. However, unless the product is faulty or not as ordered, the delivery charges and costs of returning the product will not be refunded. Refunds will be in the same form as your original payment, except where a giftcard is used. We will process any refund due as soon as possible and, in any case, within seven days of our receipt of the product.
If a product is faulty (including underwear or swimwear) we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.
RETURNS EXCLUSIONS
Postie is committed to providing quality products to our customers. If you are not satisfied with your items from Postie, you may exchange or return within 14 days following purchase. Returned products must be in original condition accompanied by proof of purchase.
We regret that we are unable to accept the exchange or return of following items for hygiene reasons:
- Cosmetics
- Swimwear
- Hosiery
- Hair accessories
- Underwear and undergarments
ONLINE RETURNS IN-STORE
Products purchased from our website may be returned for any reason within 14 days following delivery to any Postie store, where you can receive an exchange, credit note or refund. If an item is not available it can be exchanged for an item of the same value. If payment was made via Laybuy, the store will refund you directly through the Laybuy platform and your Laybuy payment schedule will be adjusted or cancelled to reflect the refunded amount.
Returned products must be unwashed and unworn, with all tags attached and be accompanied by the original invoice. For hygiene reasons, where an item was sold with a hygiene seal, we will not offer refunds on underwear and swimwear if that seal has been removed.
You will receive a full refund of the price you paid for a returned product. However, unless the product is faulty or not as ordered, the delivery charges and costs of returning the product will not be refunded. Refunds will be in the same form as your original payment.
If a product is faulty (including underwear or swimwear), we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.