Returns & Deliveries

ONLINE RETURNS VIA POST Postie is committed to providing quality products to our customers. If you are not completely satisfied with your purchase from the Postie website, you can return it. We have extended our returns period from 14 days to 30 days due to covid-19. Under alert level 2, you may return your product for any reason within 30 days from when we re-open our stores. Returned products must be unwashed and unworn with all tags attached and be accompanied by the original invoice. For hygiene reasons, where an item was sold with a hygiene seal, we will not offer refunds on underwear and swimwear if that seal has been removed. Products may be returned to any of our stores nationwide or sent as follows:

Please note - we are unable to process exchanges that are posted or couriered, so please take items you want exchanged into a store or reorder online.

Products returned by post are your responsibility until they reach us, so please take the time to package these securely. Using a tracked delivery service is also recommended.

You will receive a full refund of the price you paid for a returned product. However, unless the product is faulty or not as ordered, the delivery charges and costs of returning the product will not be refunded. Refunds will be in the same form as your original payment, except where a giftcard is used. We will process any refund due as soon as possible and, in any case, within seven days of our receipt of the product.

If a product is faulty (including underwear or swimwear) we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.

RETURNS EXCLUSIONS

Postie is committed to providing quality products to our customers. If you are not satisfied with your items from Postie, you may exchange or return within 14 days following purchase. Returned products must be in original condition accompanied by proof of purchase.

We regret that we are unable to accept the exchange or return of following items for hygiene reasons:

Cosmetics
Swimwear
Hosiery
Hair accessories
Underwear and undergarments

ONLINE RETURNS IN-STORE

Products purchased from our website may be returned for any reason within 14 days following delivery to any Postie store, where you can receive an exchange, credit note or refund. If an item is not available it can be exchanged for an item of the same value. If payment was made via Laybuy, the store will refund you directly through the Laybuy platform and your Laybuy payment schedule will be adjusted or cancelled to reflect the refunded amount.

Returned products must be unwashed and unworn, with all tags attached and be accompanied by the original invoice. For hygiene reasons, where an item was sold with a hygiene seal, we will not offer refunds on underwear and swimwear if that seal has been removed.

If a product is faulty (including underwear or swimwear), we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.

DELIVERY

All orders over $60 (including gst): free delivery. This is on inventory items only.
When you place your order before 3pm on any business day you can expect delivery within:

North Island - 1 - 5 business days
South Island - 3 - 7 business days

If you place your order after 3pm on a business day or on the weekend/public holiday, you can expect delivery within:

3 - 7 business days from placing your order

For rural delivery outside of metropolitan areas, please allow an extra 2 – 3 days for delivery.
If you have any queries or concerns about the delivery of your order, please contact us at info@postie.co.nz

DELIVERY CHARGES

All orders over $60 (including gst): free delivery.
Orders less than $60 (including gst) $6.00 delivery charge per order

CLICK & COLLECT

Click & Collect is Currently only available at our Albany (Auckland), Lynn Mall (Auckland) and Barrington, (Christchurch) stores.

Please note all Click and Collect orders are processed and delivered from our warehouse to your selected store for collection.
Delivered from our warehouse to selected stores within 3-5 business days for Auckland.
Delivered from our warehouse to selected stores within 3-7 business days for Christchurch.
Please note: uncollected orders will be cancelled and refunded after 30 days.
You will receive notification via email when your order is ready for collection

DELIVERY IN NEW ZEALAND

We are able to deliver anywhere in New Zealand. Excludes the Chatham Islands, Stewart Island and Great Barrier Island.

All parcels need to be signed for, so please make sure your order address is one where there will be someone who can sign for it during working hours.

Parcels going to rural delivery addresses will not be signature required. Our couriers have a number of drop points, so if you would like us to redirect your parcel to one of these please just contact us at info@postie.co.nz and we can arrange this for you.

You can order products if you are outside New Zealand but we do not deliver to overseas addresses, so your order must be for delivery to a New Zealand address.

DELIVERY ARRANGEMENTS

All orders will be delivered by CourierPost Couriers using Track & Trace to the address in your order. A confirmation email will be sent to you once your order has been shipped that will include the Track & Trace reference number for your parcel. You can track delivery by clicking on the tracking number in the email.

If no-one is available at the address to take delivery, CourierPost will leave you a 'card to call', advising that the parcel has been returned to their premises. In this instance, you can either pick up the item from CourierPost or contact them to organise re-delivery on 0800 268 743.

For further information about delivery, see our Terms and Conditions of Supply