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Frequently Asked Questions

When I type in my email address the site won't let me log in?

Please ensure that your internet browser security settings are set to 'medium', if they are set to high then they can sometimes interfere with our website.


If this doesn't work you can email us at info@postie.co.nz or call us on 0800 POSTIE (767843) or 09 571 8550.

I forgot my password – how can I reset it?

If you have an online profile and have forgotten your password you can click the 'Forgot Password' link and a new password will be emailed to you.

I get emails from you but cannot log in, why?

If you are on our mailing list you will receive email communications from us, however this does not mean that we have set up an online account for you. With a number of security protocols to go through this is something you must do yourself. You can create an online profile by clicking on the 'Log In' link at the top right of our home page.

If I get emails and then create a login will I have more than one account?

If you join Postie+ using an email address which is already subscribed to our mailing list, we will merge this information so you only receive one copy of any email communications. We will not duplicate an account.

If I create an online account what happens to my store account?

When you create the link to your store account in the online profile, we then manually link them so all transactions are held on the one account. If you do not link the accounts then you will have 2 accounts. If you believe this might be the case for you then email us at info@postie.co.nz or call us on 0800 POSTIE (767843) or 09 571 8550.

How do I create an account?

You can create an account with us by clicking on the ‘Join Now’ link at the top of the page and filling in the form with your details. You can also create an account with us at checkout when placing your order. Or you can click here to create an account now.

How can I update my account details?

You can change your details by signing in via the Login page found at the top of the page and updating your details or send us an email to info@postie.co.nz.

How do I change my email address?

If you would like to change your email address for your account, send us an email to info@postie.co.nz with the details of the changes required.

What information do I need to supply you with to change my details?

You will need to supply your loyalty card number (on the reverse of the card) your name, email address and phone number along with your new contact details.

How long will it take the updated details to appear in store?

We update details sent to us within 48 hours. It takes a further 24 hours to roll out through our computer systems to the stores.

How much does shipping cost?

All orders over $50 (including GST): FREE delivery

Orders less than $50 (including GST): $6.00 per order

How long will my order take to arrive?

When you place your order before 3pm on any business day you can expect delivery within:

  • North Island - 2 - 4 business days
  • South Island - 3 - 5 business days

If you place your order after 3pm on a business day or on the weekend/ public holiday, you can expect delivery within:

  • 3 - 5 business days from placing your order

For rural delivery outside of metropolitan areas, please allow an extra 2 – 3 days for delivery.

What delivery service does Postie+ use?

All our online orders are delivered using Post Haste Couriers and require a signature for each package. If no one is available at the address to sign for the package, Post Haste will leave a ‘card to call’. Please contact Post Haste on 0800 106 828 to arrange re-delivery.

Do you deliver to PO Boxes?

As we use a signature required service with Post Haste, we need a street address and are unable to deliver to PO Boxes, Private Bags or Parcel Pods.

Do you ship to international addresses?

Currently we only ship within New Zealand.

How can I track my order?

Once your order has been dispatched from our Distribution Centre, you’ll receive an email letting you know it’s on the way. This email will have a Track & Track reference number that you can use to track your package here http://www.posthaste.co.nz/tracktrace.html

How do I return or exchange an item?

If you’re unhappy with your purchase for any reason we will happily exchange or refund the item, providing it is in its original condition with tags attached and is accompanied by proof of purchase. You may return or exchange the item in any of our stores nationwide within 14 days of receiving your order.


We also accept returns via mail at:


Attn: Webstore Returns
Postie+ Papakura
135 Great South Road
Papakura
Auckland 1703


We are currently unable to process exchanges via post, so please take items you’d like to exchange into a store. Alternatively you can return your items via post and then re-order online.


Please see here for full details of our Returns Policy https://www.postie.co.nz/returns-and-delivery

Is there a cost if I decide to return my item via mail?

If you decide to return your purchase to us via post or courier you will need to pay the postage costs. These will vary depending on the size of the item and your location. We’ll notify you via email as soon as we receive your return.

Will my refund include shipping charges?

If you change your mind about a purchase for any reason we will happily refund you the purchase price of the item, excluding the shipping costs. However, if we make a mistake and the item you receive is not what you ordered, or you receive a faulty item, then we’ll refund you the shipping costs as well. If this is the case please contact us at info@postie.co.nz and we’ll get it sorted for you.

​I just purchased something but it is now on special, can I get a refund on the difference?

As an online business we act much faster in adjusting our prices in response to fashion trends and stock levels so we cannot give a refund on the difference this time. If you miss out on a sale or promo, don't worry, there will be another one soon!

How do I search for a product online?

You can search for a product using the search bar located on the top right hand corner of every page or by browsing categories.

The item I’ve seen online no longer seems to be in stock?

Our most popular items do tend to sell out quickly online. If the item you are after is out of stock, please visit or contact your local store to see if the item is still available in one of our stores.


Find your nearest Postie+ store by visiting the Store Locator section of our site.

Do I need to create a Postie+ account to shop online?

No, you can check out as a guest when shopping online, but we do recommend creating an account, as you’ll be able to shop without having to fill in your details every time you shop with us. You’ll also be able to take advantage of the Postie+ Rewards programme and be rewarded when you shop online or in-store.

You can find out more about our Rewards programme here. https://www.postie.co.nz/rewards

How do I remove an item from my shopping cart?

To remove an item from your cart, simply use the minus (-) icon, or the bin icon next to each item in your cart. You can also adjust the quantity to zero in the entry field.

How long will items remain in my cart, and will they still be available if I complete the order later?

Any items placed in your cart when you are logged in will remain in your cart for 59 minutes. Unfortunately when you add items to your cart, this does not mean they are reserved. The items will be available for anyone to purchase until they have been checked out and purchased. If you complete the order after this time some of the items may not be available.

How can I pay for my online order?

We accept the following payment types online: Credit or Debit Card (Visa, MasterCard, American Express) and Postie+ Gift Cards.

Are my credit or debit card details saved?

We don’t store any of your credit or debit card details. When you shop online with Postie+ we use SSL (Secure Sockets Layer) technology to encrypt all personal information, such as credit card details and addresses to protect your privacy.

We use a secure Hosted Payment page solution from DPS (Direct Payment Solutions) to process online transactions.

How can I change or cancel my order?

Once you’ve placed your order we try to get it packaged and shipped quickly so we're generally not able to amend your order. You’ll need to wait until your order arrives and then return or exchange any unwanted items.

If you need to amend your delivery address, email us at info@postie.co.nz and if it’s not too late we’ll update this for you. Our contact hours are Monday – Friday 8am to 3.30pm.

For more information on returning or exchanging an item please read our Returns Policy. https://www.postie.co.nz/returns-and-delivery

How long does it take to get an order dispatched?

When you place your order before 3pm on any business day you can expect delivery within:


  • North Island - 2 - 4 business days
  • South Island - 3 - 5 business days


If you place your order after 3pm on a business day or on the weekend/ public holiday, you can expect delivery within:

  • 3 - 5 business days from placing your order


For rural delivery outside of metropolitan areas, please allow an extra 2 – 3 days for delivery.

When will I be charged for my order?

When you make an order your bank will place a hold on the full amount of your order, but we will only charge your card once we’re about to dispatch it.

This is called preauthorisation and is standard practice when funds are transferred electronically. On your statement online this will look like a withdrawal for the order amount. If we can’t fulfil an item in your order, you won’t be charged for it. The preauthorisation should automatically drop off within 5 – 7 working days of when you originally placed your order.

What happens if Postie+ cannot supply an item I have ordered?

Sometimes an item you’ve ordered may have been ordered by other people at the same time, which means we don’t have it in-stock. If we are unable to source the item you will not be charged for it.

Why has my order been cancelled?

If all of the items you’ve ordered are out of stock, then you order will be cancelled and you will not be charged.

An order may also be cancelled if your credit or debit card has declined when we dispatch your order.

If you have any questions about the cancellation of your order please contact us at info@postie.co.nz. Our contact hours are Monday – Friday 8am to 3.30pm

How do I join Postie+ Rewards?

There are three really easy ways to join Postie+ Rewards:

  • Create an online account at postie.co.nz and you’ll automatically become a member
  • Download the Postie+ App from the Apple or Google Play stores and choose the ‘Join’ option
  • Let one of the team know you’d like to join when you’re next in-store

Do I need a member card?

A physical card is not needed when you are shopping online or on the Postie+ App. When you’re at a Postie+ store, any of our team members can look you up in our system using your name, email address or mobile phone number if you do not have your card or App handy.

If you join online or via the member app, you will receive your own ‘virtual’ account number which works like a card, to find and identify your account.

If you join in-store you can get a Rewards card that will make it quick and easy for team members to find your account when you visit.

Should you lose your card or want an actual card after joining online, just visit any store and they will help you replace or get a new card.

What are rewards?


Rewards are a fixed amount of money with an expiry date that you can use as a discount on products purchased either online or in-store. There are lots of simple ways to earn rewards.

How can I earn rewards?

WELCOME REWARDS: Get a $5 reward the first time you

  • Shop* in-store
  • Shop* online
  • Sign in to the Postie+ App


SHOPPING REWARDS: Shop* 4 times and get a $10 reward


BONUS REWARDS:

  • Get a bonus $5 reward for a $50 shop*
  • Get a bonus $15 reward for a $100 shop*


BIRTHDAY REWARD: If you let us know your birthday, you’ll get a $10 special reward for your birthday

* Welcome Rewards: when you spend a daily minimum of $10.Shopping Rewards: when you spend a daily minimum of $10 on 4 separate days. Bonus Rewards: when you spend a minimum of $50 or $100 in a day.Limit of one bonus reward per day.


In each instance, spend is calculated after returns and excludes delivery charges, gift cards and discounts from redemption of previous rewards.Rewards available within 48 hours from qualifying purchase.See T&C’s for further details https://www.postie.co.nz/rewards-terms-and-conditions

Can I earn a reward if I redeem a reward in the same transaction?

Yes, you can earn rewards depending on the amount you have spent after all your rewards and any other discounts have been taken off.

When can I spend my rewards?

As soon as your rewards show in your account, you are able to spend them.

How long does it take for my rewards to appear in my account?

Rewards will be available on your account for you to redeem within 48 hours of your qualifying purchase or action.

What happens if my rewards aren’t showing in my account within 48 hours?

If this happens, please contact Postie+ Customer Service and have your member email address and the details of your qualifying purchase handy. Please contact us info@postie.co.nz. Our contact hours are Monday – Friday 8am to 3.30pm.

Do rewards expire?

Yes – all rewards have an expiry date, usually 30 days from the date of issue and can only be used up to 11:59pm on that date. Some rewards have different expiry lengths though which are visible on your My Account page and, unless you do not consent to receive emails from us, the relevant reward email.

Will my purchases appear on my account page?

Only your recent online orders will appear on your My Account page at postie.co.nz. For a complete purchase history, please contact info@postie.co.nz .

Will I be notified of new rewards and told when rewards will expire?

Yes! We’ll email you when you receive a new reward and when any unused rewards are about to expire unless you do not consent to receive emails from us. So keep an eye on your inbox and check your Postie+ Rewards account page regularly. We may also send push notifications if you are using the member mobile app.


We will not accept liability for loss or damage relating to Postie+ Rewards or your participation in the programme, including any email communication to you that is misdirected, lost or not received. Please see the full Terms & Conditions for full liability details.

I’ve signed up but I’m not getting emails – what should I do?

Check your junk folder to make sure that Postie+ emails are not going there. You will then need to change these emails to “safe” or a similar setting to make sure they make it to your inbox.

If you can’t see our emails in your junk folder, log in to your member account here https://www.postie.co.nz/register and check to make sure you have ticked the box to receive rewards emails from us.

Can I use my rewards online?

Yes! Just make sure that you’re logged in when you shop online at Postie+. You’ll be able to choose to redeem some or all of your rewards at the checkout.

I joined Rewards in-store – how do I set up my online account?

When you joined in-store a temporary password will have been emailed to the email address you gave to the Postie+ team member. If you still have that email, you can login here https://www.postie.co.nz/register using that password. If you don’t have it, simply click the ‘forgot password’ option and we’ll send you a new temporary password to use.

I can’t set up my online account because I forgot/ lost my password!

No problems - just enter your email address and click on the ‘forgot password’ option and a new, temporary password will be sent to you so you can set up your online account and choose the password you want. If you joined when you were in-store, make sure to use the email address you used when you joined.

What happens to my rewards if I return an item?

Once an item is returned its value is removed from your overall transaction history which may affect future benefits.

Can I use my rewards on sale items?

Yes, rewards earned can generally be used on any Postie+ products even when these are on sale.


You cannot use rewards to pay for delivery charges or to purchase gift cards. We also reserve the right to exclude the use of rewards to purchase other items or certain promotions.

Can I use my friends’/ family’s rewards?

No sorry! Rewards can’t be transferred between members. You can only use rewards that you’ve earned on your own account.

Can I get a store credit for my rewards?

No, rewards can’t be exchanged for store credit.

Can I exchange my rewards for gift cards?

No, rewards can’t be exchanged for gift cards.

Can I purchase a gift card and get rewards?

No, gift card purchases do not qualify for rewards

If I use a gift card to purchase something, will it count towards rewards?

Yes, the value of any purchase goes towards your rewards and may qualify you for a reward even if you use a gift card as part/all of your method of payment.

I don’t have an email address – can I still join Postie+ rewards?

We need a unique email address so we can make sure that your reward points go to your account and no-one else. We also use your email address to let you know about new rewards you’ve received and rewards that are going to expire. You can always opt out of receiving these emails if you want.

If you don’t want to or are unable to give us an email address to use, you can still find out about Postie+ sales and offers by visiting the Postie+ website, becoming a Postie+ fan on Facebook or downloading our Postie+ App on the Apple App or Google Play Store.

I don’t want to give out my mobile phone number – can I still join Postie+ rewards?

Yes you can, we recommend that you give us your phone number, because we can use it to quickly and easily identify you in-store when you want to earn or redeem rewards on your purchases. We may also use this to contact you if we are unable to reach you via email.