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privacy policy

This policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it. By visiting www.postie.co.nz (our site) and/or providing us with your personal information you are accepting and consenting to the practices described in this policy.

WHAT PERSONAL INFORMATION DO WE COLLECT?

You may give us information about yourself, such as your name, address, email address, telephone numbers, financial and credit card information. When, for example, you create an account online, give staff in store your details and/or make a purchase from us. If you do not give this information, we may not be able to provide goods or services to you.

When you visit our site we may collect more information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use your personal information to process your transactions, to facilitate our Postie+ Rewards loyalty programme, to administer your account, to conduct credit and other checks, for our own internal purposes (such as risk management, staff training and billing), to help us to develop our site to be more available and user friendly to our customers, and for any other use associated with such purposes or which you may authorise.

In addition, we may use the information to promote and market our products and services, or the products and services of others.

Some uses of your personal information may involve transfer of the information overseas

You always have the choice not to receive marketing information. To opt out, please click the unsubscribe button at the bottom of any of our emails.

WILL WE DISCLOSE THE INFORMATION WITH OTHERS?

We do not sell, trade or rent your personal information to others.

However, we do need to share your personal information with third parties who perform services on our behalf, such as delivering packages, sending mail and emails, credit checking and processing payments. They will have access to your personal information needed to perform these services, but we will not authorise them to use your personal information for other purposes.

We also disclose your personal information to our related companies and business partners for them to offer products and services to you. This information may include scrambled credit card details, although these will only be used with your consent for any transactions with them. If you do not wish your information to be disclosed, email us at info@postie.co.nz

In addition, we may provide statistics, with personal identifiers removed, about our customers, users, sales, traffic patterns and related site functions to reputable third parties. We may use service providers to assist us to aggregate and anonymise this information, so that it does not include any information from which individuals can be identified. We do not consider this aggregated and anonymised information to be personal information and, accordingly, its use is not subject to this policy.

We may also disclose your personal information under such disclosure as required by law.

Cookies

Our site uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Any such cookie is typically stored on your computer's hard drive and permits our website to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our site including by allowing us to understand what areas of our site are of interest to you.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

We may use any one or more of the features of Google Analytics (including the features of Universal Analytics) from time to time. The information we collect from Google Analytics will be collected, stored, used and disclosed in accordance with this Privacy Policy.

The information may be used to serve you ads in relation to our products when you visit our website and third party websites. You can access information about Google's Privacy Policy at google.com/intl/en/policies/privacy/.

While we recommend that users enable cookies on their browsers in order to enjoy all the features of our website, the decision remains in the hands of the individual. Most browsers allow you to control management of cookies, this will be different depending on each user's PC - refer to your browser help menu for further information. You can opt out of Google Analytics by downloading the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout/.

SECURITY

We take security seriously, and have taken steps to ensure your personal information is secure. We use secure servers, and industry standard data encryption whenever we are receiving or transferring your information online. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

WHAT ABOUT LINKS TO OTHER WEBSITES?

Our site may contain links to other websites that are not under our control. These websites have their own privacy policies, and we encourage you to review them.

EMAIL, TEXT AND PHONE COMMUNICATIONS

We will not use your personal information to promote and market our products and services or the products and services of others, by email or text (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your express, inferred or deemed consent to do so. Because we are committed to full compliance with applicable laws regarding unsolicited electronic messages, these emails and texts will always include an "unsubscribe facility". Further, if you do not wish to receive them, you can update your records on our site, contact us through our site, or email us at info@postie.co.nz

Once you have unsubscribed from our email or text communications, we will remove you from the corresponding marketing list as soon as reasonably practicable.

Telephone calls may be monitored or recorded for training and quality control purposes.

UPDATING YOUR PERSONAL INFORMATION

You may obtain confirmation from us as to whether or not we hold personal information about you. You may also request a copy of the information and/or request that corrections or changes are made to it. You can make changes to your personal information on our site, or by contacting us through our site or emailing us at info@postie.co.nz

POLICY CHANGES

We may change this policy from time to time and will notify you by posting an updated version on our site. This document represents our privacy policy as at 22 December 2014.

FEEDBACK

We welcome your questions and comments about privacy. Please contact us through our site or email us at info@postie.co.nz