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If there is any issue with the quality of materials or workmanship on any kidswear clothing item, simply return it to us within 100 days from purchase for an exchange or refund. Please make sure you keep your receipt as proof of purchase. This guarantee does not cover kid's accessories or damage caused by accident or improper care. If a kid’s clothing item was purchased using Postie Rewards, any refund will be for the price paid after the reward.
Gift cards are redeemable for product for sale at any Postie store in New Zealand. Gift cards are non transferable and cannot be credited to an account. Remaining balances on the card can be used for future purchases before the expiry date. No change will be given. Lost, stolen or damaged cards will not be replaced, refunded or redeemed. This card and any balance not used on this card will expire 12 months after its date of purchase (regardless if you top it up again within those 12 months).
Gift cards cannot be purchased using Afterpay, Laybuy or Zip as a payment method.
Please note that some Gift Cards released since December 2015 are currently unable to be used on the website. This is something that will change in the future so please check here or watch for an email advising when this happens.
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms that will apply at that time. These Terms were adopted on 1st May 2014 and have been updated since then.
1 Our Products
1.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.
1.2 All Products shown on our site are subject to availability.
2 Use of Our Site
Your use of our site is governed by our Terms of Website Use. Please take the time to read them, as they include important terms which apply to you.
3 How We Use Your Personal Information
You may only purchase Products from our site if you are at least 18 years old.
5 How the Contract is Formed Between You and Us
5.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
5.2 After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.3.
5.3 We will confirm our acceptance to you by sending you an email that confirms that the Product(s) have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
5.4 If we are unable to supply you with a Product, for example because the Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 10.5, this will be noted on your tax invoice. If you have already paid for the Product, we will refund you the full amount as soon as possible.
6 Our Right to Vary These Terms
6.1 We may revise these Terms from time to time including, in particular, to reflect changes in:
(a) how we accept payment from you;
(b) our delivery arrangements; and
(c) relevant laws and regulatory requirements.
6.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
6.3 Whenever we revise these Terms in accordance with this clause 6, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
7 Right of Return
Details of your right to return Products are set out in our Returns Policy https://www.postie.co.nz/returns-delivery
8.1 We will endeavour to deliver the Products within three to five working days from the date of your order. For rural delivery outside of metropolitan areas, please allow an extra two to three working days for delivery. If we anticipate we will be unable to meet this delivery date, we will contact you with a revised delivery date and you may, if you wish, cancel your order.
8.2 All orders will be delivered by Post Haste Couriers. The Dispatch Confirmation will include the Track & Trace reference number for the package containing your Product. You will be able to track delivery of the package by clicking on the hyperlink in your delivery confirmation email.
8.3 Delivery will be completed when the Products are delivered to the address you gave us.
8.4 If no one is available at your address to take delivery, Post Haste will leave you a 'card to call', advising you that the Products have been returned to their premises. In that case, please contact them to rearrange delivery.
8.5 The Products will be your responsibility from the completion of delivery.
8.6 You own the Products once we have received payment in full, including all applicable delivery charges.
9 No International Delivery
9.1 We are able to deliver anywhere in New Zealand (excluding the Chatham Islands and Great Barrier Island). Unfortunately, we do not deliver outside New Zealand.
9.2 You may place an order for Products from outside New Zealand, but this order must be for delivery to an address in New Zealand.
9.3 We are not able to deliver to PO boxes or private bags.
10 Price of Products and Delivery Charges
10.1 The prices of the Products will be as quoted on our site from time to time. All prices are in New Zealand dollars. We take all reasonable care to ensure that the prices of the Products are correct at the time when the relevant information is entered on to the system. However, if we discover an error in the price of Product(s) you ordered, please see clause 10.5 for what happens in this event.
10.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
10.3 The price of a Product includes GST at the applicable current rate chargeable in New Zealand for the time being. However, if the rate of GST changes between the date of your order and the date of delivery, we will adjust the GST you pay, unless you have already paid for the Products in full before the change in GST takes effect.
10.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Information page https://www.postie.co.nz/returns-delivery
10.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you in writing of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
10.6 Please note that the prices of Products on our site may be different from our prices for them in store. For example, some of our sales promotions will only be available online.
11 How to Pay
11.1 You can only pay for Products using a credit card or Postie+ gift card. We accept Mastercard, Visa and American Express. Unfortunately, we are not able to accept credit vouchers online.
11.2 Payment for the Products and all applicable delivery charges is in advance, at the time you place your order.
12 Our Liability to You
12.1 If we fail to comply with these Terms, we are not responsible for any loss or damage that is not foreseeable.
12.2 We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.3 We do not in any way exclude or limit our liability under the Consumer Guarantees Act 1993.
13 Events Outside Our Control
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
13.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
13.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
14 Communications Between Us
14.1 If you wish to contact us for any reason, you can send this to us using the contact page on our site or by email at email@example.com or prepaid post to us at PO Box 112085, Penrose, Auckland 1642.
14.2 If we have to contact you or give you notice in writing, we will do so by email or by prepaid post to the address you provide us in your order.
15 Other Important Terms
15.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
15.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
15.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
15.5 If we fail to insist that you perform any of your obligations under these Terms, or we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
15.6 Please note that these Terms are governed by New Zealand law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by New Zealand law. You and we both agree that the courts of New Zealand will have non-exclusive jurisdiction.
The following terms also apply to your use of our site:
There may also be special terms https://www.postie.co.nz/promotion-terms-and-conditions which apply to current promotions or prize competitions.
www.postie.co.nz is a site operated by Postie Plus Group Limited. We are registered in New Zealand under Company Number 1106529 and have our registered office at Level 1, Tower 2, Stanway Business Park, 646 Great South Road, Ellerslie, Auckland 1051.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us through our contact page or at firstname.lastname@example.org
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Supply.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you could commit a criminal offence under the Crimes Act 1961. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
To contact us, please use our contact page or email us at email@example.com
Thank you for visiting our site.