MY LOYALTY CARD
Postie offer a Loyalty program for its customers offering the opportunity to earn points that turn into coupons when the target points are reached. For more details see the terms and conditions.
Log into the website https://www.postie.co.nz/customer/account/login/ and sign in using your login and password details.
At the bottom of the accounts page is the Loyalty point’s link. Click the link 'Register your loyalty card online to view your loyalty points'.
Enter your phone number; this must be the same number that you have used for you in store profile. It should include your area code and number without brackets (ie (03) 312 3456 is entered 033123456).
Enter your card number; this should be entered as without spaces (ie 2 002001 192003 is entered 2002001192003).
Then submit the completed data
When you link your My Rewards card to your online profile the details (name and contact phone number) you enter must match the details held in our loyalty system. If you can't remember this information then email your card number and phone number to info@postie.co.nz and we will assist.
You can keep track of your loyalty points online by linking your my Rewards Card to your online profile. To do this, login in to the website and click the ‘Register another loyalty card online to view your loyalty points!’ link, which is under the Loyalty Points section on your Account Dashboard.
You can also check your current points balance in any of our stores nationwide, just ask one of our retail team to check this for you.
My Rewards cards are available in any of our stores throughout New Zealand. The retail team will happily link a card to your profile for you.
Loyalty points are earned on purchases of $20 or more made instore or online. The only items excluded from loyalty points are clearance lines (yellow or green stickers) and laybys.
New cards can be obtained from any of our stores throughout New Zealand. One of the members of our retail team will happily link a new or additional card to your loyalty account.
Your contact details can be updated the next time you are in one of our stores. You can change your address, phone number and email address. One of our retail team will happily assist with this. You can also update this in your online profile by logging into our website.
The in store set up is the first part of the loyalty process. To view your account online you must set up an online account. Given security protocols this is not done for you, it is something you will need to do yourself as it requires you to complete details that are relevant for you as well as the set up of a password.
As the setting up of an online account requires a password; and that you enter contact details; this is a process you must complete yourself. In this way you can choose an appropriate password, contact information, link your loyalty account, and select what information and offers you would like. It is a personalisation and security requirement that I am sure you will understand. It can be completed by selection the 'login/join' option at the top of the website.
With current security protocols we do not automatically set up an online account for you when you set up a store account. As there are a number of data requirements this is a process you must complete yourself through the 'Create an account' section of the site (the link can be found at the top of the home page).
During this process you will be able to link the online account to the in store card you currently have. If you have any questions or need assistance simply click on the contact us section.
LOG IN PROBLEMS
Having problems logging in?
If you have set up a user name in the past and have forgotten your password you can click the 'forgotton password' link and the site will generate a new one for you.
If you are on our mailing list you will from time to time receive emails. This does not mean that we have set up an online account for you. With a number of security protocols to go through this is something you must do yourself.
The site will match your email address when creating the account and move you from the mailing list to the account profile. It will not duplicate an account.
When you create the link to your store account in the online profile the we manually link them so all transactions are held on the one account. If you do not link the accounts then you will have 2 accounts. If you believe this might be the case for you please email us via the contact us page with your card number and we will remedy this for you.
You will need to make sure the number start 2001.. and that the phone number and name are the same as the ones you set up in the store. If they are not the same the site will not let you register.
ONLINE ORDERS
Whilst all care is taken to provide accurate stock numbers to Postie.co.nz, from time to time we may be unable to supply an item (s) that may have been ordered.
Please allow 3-5 working days for delivery. Once you order has been dispatched you will receive a shipping confirmation email from us. This email will contain a Track and Trace number, allowing you to track your order to your door.
If an item you ordered is no longer avaialble we make all attempts to locate the item from one of our stores nationwide. If we are unable to source the missing item we'll will communicate directly with you to let you know that we'll send part of your order and refund you for any items not supplied.
Any items placed in your cart when you are logged in will remain in your cart. Product availability is currently 59 minutes so this will reserve the items ordered for that length of time. If you complete the order after this time some of the items may not be available.
For security reasons we do not retain credit card numbers. If you make an eror and the payment is declined then the order is automatically cancelled. You will not be able to refress the order until the following day.
When you process your order on the payments page the page will confirm your order. You will also receive and email confirmation from Postie that we have received your order. If you do not receive the order please check your 'junk mail' folder just in case. If you still have not received and email please contact us at info@postie.co.nz
Currently we only ship within New Zealand. We are working towards this option and the service should be available in the comming months.