MY LOYALTY CARD
Postie has a loyalty program for customers offering the opportunity to earn points on purchases over $20. When your reach the target points you are eligible for a loyalty coupon. For more details see the terms and conditions.
Log into the website https://www.postie.co.nz/customer/account/login/ and sign in using your login and password details.
At the bottom of the accounts page is the Loyalty point’s link. Click the link 'Register your loyalty card online to view your loyalty points'.
Enter your phone number; this must be the same number that you have used for you in store profile. It should include your area code and number without brackets (ie (03) 312 3456 is entered 033123456).
Enter your card number; this should be entered as without spaces (ie 2 002001 192003 is entered 2002001192003).
Then submit the completed data
When you link your My Rewards card to your online profile the details (name and contact phone number) you enter must match the details held in our loyalty system. If you can't remember this information then email your card number and phone number to info@postie.co.nz and we will assist.
You can keep track of your loyalty points online by linking your my Rewards Card to your online profile. To do this, login in to the website and click the ‘Register another loyalty card online to view your loyalty points!’ link, which is under the Loyalty Points section on your Account Dashboard.
You can also check your current points balance in any of our stores nationwide, just ask one of our retail team to check this for you.
My Rewards cards are available in any of our stores throughout New Zealand. The retail team will happily link a card to your profile for you.
Loyalty points are earned on purchases of $20 or more made instore or online. The only items excluded from loyalty points are clearance lines (yellow or green stickers), laybys, SchoolTex items and gift cards.
New cards can be obtained from any of our stores throughout New Zealand. One of the members of our retail team will happily link a new or additional card to your loyalty account.
Your contact details can be updated the next time you're in one of our stores - one of our retail team will happily assist with this. You can also update your contact details online by logging into our website and editing the information on your Account Dashboard.
To log in to our website you must set up an online account. Given security protocols around passwords this is not something that can be done for you when you join the loyalty progam in one of our stores. You can create an online account by clicking the 'Login / Join Postie' link in the top right of the home page.
As the setting up of an online account requires a password; and that you enter contact details; this is a process you must complete yourself. In this way you can choose an appropriate password, contact information, link your loyalty account, and select what information and offers you would like. It is a personalisation and security requirement that I am sure you will understand. It can be completed by selection the 'login/join' option at the top of the website.
LOG IN PROBLEMS
Having problems logging in?
If you have an online profile and have forgotten your password you can click the 'forgotten password' link and a new password will be emailed to you. If you are still having problems, please ensure that your internet browser security settings are set to 'medium', if they are set to high then they can sometimes interfere with our website. If this doesn't work please email us at info@postie.co.nz and we'll assist.
If you are on our mailing list you will receive email communications from us, however this does not mean that we have set up an online account for you. With a number of security protocols to go through this is something you must do yourself. You can create an online profile by clicking on the 'Login / Join Postie' link at the top right of our home page.
If you join Postie using an email address which is already subscribed to our mailing list, we will merge this information so you only recieve one copy of any email communications. We will not duplicate an account.
When you create the link to your store account in the online profile the we manually link them so all transactions are held on the one account. If you do not link the accounts then you will have 2 accounts. If you believe this might be the case for you please email us via the contact us page with your card number and we will remedy this for you.
You will need to make sure you enter your My Rewards card number in full starting with '2001..' The phone number you enter needs to match the number you use for your Loyalty Card in store. If you can't remember which phone number is attached to your card and are having problems linking your loyalty card then please email us at info@postie.co.nz and we'll assist.
ONLINE ORDERS
While all care is taken to ensure our stock levels are acurate on our website, occasionally we may be unable to supply an item . If this is the case we will contact you directly to arrange a refund.
Once you’ve placed your order we try to get it packaged and shipped quickly so we're generally not able to amend your order. You’ll need to wait until your order arrives and then return or exchange any unwanted items. If you need to amend your delivery address, email us at info@postie.co.nz and if it’s not too late we’ll update this for you.
Please allow 3-5 working days for delivery. Once you order has been dispatched you will receive a shipping confirmation email from us. This email will contain a Track and Trace number, allowing you to track your order to your door.
If an item you ordered is no longer avaialble we make all attempts to locate the item from one of our stores nationwide. If we are unable to source the missing item we'll will communicate directly with you to let you know that we'll send part of your order and refund you for any items not supplied.
Any items placed in your cart when you are logged in will remain in your cart for 59 minutes, reserving the items while you complete the transaction. If you complete the order after this time some of the items may not be available.
For security reasons we do not retain credit card numbers. If you make an eror and the payment is declined then the order is automatically cancelled. You will not be able to refresh the order until the following day.
When you complete an order a message will appear on the screen to say your order has been succesful. You will also receive an order confirmation email from us. If you do not receive an email please check your 'junk mail' folder just in case, if it is not there please contact us at info@postie.co.nz
Currently we only ship within New Zealand. We are currently working on this and hope to be able to offer this service in the future.
If you’re unhappy with your purchase for any reason we will happily exchange or refund the item, providing it is in its original condition with tags attached and is accompanied by proof of purchase. You may return or exchange the item in any of our stores nationwide within 14 days of receiving your order. We also accept returns via mail, please email us at info@postie.co.nz to arrange a return.
If you decide to return your purchase to us via post or courier you will need to pay the postage costs. These will vary depending on the size of the item and your location. We’ll notify you via email as soon as we receive your return.
If you change you mind about a purchase for any reason we will happily refund you the purchase price of the item, excluding the shipping costs. However, if we make a mistake and the item you receive is not what you ordered, or you receive a faulty item, then we’ll refund you the shipping costs as well. If this is the case please contact us at info@postie.co.nz and we’ll get it sorted for you.
If an item is sold out or not currently available online it will say ‘In Store Only’. If you wish to purchase one of these items please phone your nearest store and they will check whether they have it in stock. They may also be able to organize a transfer for a small fee if they don’t have the item. Details for all our stores can be found here www.postie.co.nz/locations .
We accept the following payment types online: Credit Card (Visa, Mastercard, American Express) Internet Banking (Poli) and Postie Gift Cards.
We currently accept direct debit (internet banking) payments through POLi. To check if your bank is registered with POli visit http://www.polipayments.com/consumer. To pay for your order through internet banking please select Internet Banking (POLi) as your payment type when you check out. You will be redirected to POLi to complete the payment, please ensure that you don't close your browser during this process.
It’s really simple! POLi is an internet banking payment system which automatically creates a direct debit payment with all the information required for your order. All you need to do is follow the on-screen instructions, login into your bank, check the payment details are correct and confirm the payment. For more information on how POLi works visit http://www.polipayments.com/consumer
Sorry, POLi is currently not compatible with OS X. We know that POLi are currently working on creaing a version that will work with Mac operating systems, however we do not know when this will be available (as soon as it is we'll install it). For now, POLi is only compatible with newer Windows operating systems with the Microsoft .NET Framework installed.