Returns Policy

Online Returns via Post

Postie+ is committed to providing quality products to our customers.  If you are not completely satisfied with your purchase from the Postie+ website, you may return it for any reason within 14 days following delivery.

Returned products must be unwashed and unworn with all tags attached and be accompanied by the original invoice. For hygiene reasons, where an item was sold with a hygiene seal, we will not offer refunds on underwear and swimwear if that seal has been removed.

Products may be returned to any of our stores nationwide or sent as follows:                                                                            

BY POST
Attn: Webstore Returns                                                     
Postie+ Papakura
135 Great South Road
Papakura
Auckland 1703                                                               

BY COURIER
Attn: Webstore Returns
Postie+ Papakura
135 Great South Road
Papakura
Auckland 1703

Please note - we are unable to process exchanges that are posted or couriered, so please take items you want exchanged into a store or reorder online.

Products returned by post are your responsibility until they reach us, so please take the time to package these securely.  Using a tracked delivery service is also recommended.

You will receive a full refund of the price you paid for a returned product.  However, unless the product is faulty or not as ordered, the delivery charges and costs of returning the product will not be refunded.  Refunds will be in the same form as your original payment, except where a giftcard is used.

If you return a product by post we will email you when we receive it.  We will process any refund due as soon as possible and, in any case, within seven days of our receipt of the product.

If a product is faulty (including underwear or swimwear) we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.

 

Online Returns In-Store

Products purchased from our website may be returned for any reason within 14 days following delivery to any Postie+ store, where you can receive an exchange, credit note or refund.  If an item is not available it can be exchanged for an item of the same value.

Returned products must be unwashed and unworn, with all tags attached and be accompanied by the original invoice.  For hygiene reasons, where an item was sold with a hygiene seal, we will not offer refunds on underwear and swimwear if that seal has been removed.

You will receive a full refund of the price you paid for a returned product.  However, unless the product is faulty or not as ordered, the delivery charges and costs of returning the product will not be refunded.  Refunds will be in the same form as your original payment.

If a product is faulty (including underwear or swimwear), we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.

 

Delivery Information

Please allow 3-15 working days for delivery. Once your order has been dispatched, you will receive a shipping confirmation email from us which will contain a Track and Trace link that allows you to track your order to your door.

If you have any queries or concerns about the delivery of your order, please contact us at info@postie.co.nz

Christmas Delivery

Order by Monday 12th December for Christmas delivery. We cannot guarantee any orders made after Monday 12th December will arrive before Christmas Day.


Delivery Charges

All orders over $50 (including gst):                 free delivery.

Orders less than $50 (including gst)               $5.99 delivery charge per order



Delivery Anywhere in New Zealand

We are able to deliver anywhere in New Zealand, including the Chatham Islands.

Unfortunately, our couriers need a street address to deliver to, so we are unable to send orders to a PO Box, Private Bag or ParcelPod.

All parcels need to be signed for, so please make sure your order address is one where there will be someone who can sign for it during working hours.

Parcels going to rural delivery addresses will not be signature required.  Our couriers have a number of drop points, so if you would like us to redirect your parcel to one of these please just contact us at info@postie.co.nz  and we can arrange this for you.

You can order products if you are outside New Zealand but we do not deliver to overseas addresses, so your order must be for delivery to a New Zealand address.

 

Delivery Arrangements

All orders will be delivered by Post Haste, using Track & Trace, to the address in your order.  A confirmation email will be sent to you once your order has been shipped that will include the Track & Trace reference number for your parcel.  You can track delivery by clicking on the tracking number in the email.

If no-one is available at the address to take delivery, Post Haste will leave you a 'card to call', advising that the parcel has been returned to their premises. In this instance, you can either pick up the item from Post Haste or contact them to organise re-delivery on 0800 106 828.

Your order should be sent within 3-15 working days from the date of your order and delivered within 2-3 working days, excluding rural delivery, after you receive email confirmation that the order was shipped.  If your order does not arrive within this time, please contact (see the Contact Us page) or email us at info@postie.co.nz.  So we can help you quickly, please include your order number.

For further information about delivery, see our Terms and Conditions of Supply 

https://www.postie.co.nz/terms-conditions-of-supply

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