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How long will my order take to arrive?
When you place your order before 3pm on any business day you can expect delivery within:
If you place your order after 3pm on a business day or on the weekend/ public holiday, you can expect delivery within:
For rural delivery outside of metropolitan areas, please allow an extra 2 – 3 days for delivery.
What delivery service does Postie use?
All our online orders are delivered using Courier Post Couriers and require a signature for each package. If no one is available at the address to sign for the package, Courier Post will leave a ‘card to call’. Please contact Courier Post on 0800 268 743 to arrange re-delivery.
Do you deliver to PO Boxes?
We can now deliver to PO Boxes, Private Bags or Parcel Pods with Courier Post.
Do you ship to international addresses?
Currently we only ship within New Zealand.
How can I track my order?
Once your order has been dispatched from our Distribution Centre, you’ll receive an email letting you know it’s on the way. This email will have a Track & Track reference number that you can use to track your package here https://www.courierpost.co.nz/track/track-and-trace
How do I return or exchange an item?
If you’re unhappy with your purchase for any reason we will happily exchange or refund the item, providing it is in its original condition with tags attached and is accompanied by proof of purchase. You may return or exchange the item in any of our stores nationwide within 14 days of receiving your order.
We also accept returns via mail at:
Attn: Webstore Returns
13 Porchester Road
We are currently unable to process exchanges via post, so please take items you’d like to exchange into a store. Alternatively you can return your items via post and then re-order online.
See full details of our Returns Policy.
Is there a cost if I decide to return my item via mail?
If you decide to return your purchase to us via post or courier you will need to pay the postage costs. These will vary depending on the size of the item and your location. We’ll notify you via email as soon as we receive your return.
Will my refund include shipping charges?
If you change your mind about a purchase for any reason we will happily refund you the purchase price of the item, excluding the shipping costs. However, if we make a mistake and the item you receive is not what you ordered, or you receive a faulty item, then we’ll refund you the shipping costs as well. If this is the case please contact us at firstname.lastname@example.org and we’ll get it sorted for you.
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