We’ve had an amazing response to shopping online and we are doing our best to keep up!
If you’ve already placed an order, please be assured that getting these sent out safely and efficiently is our top priority. We’re working around the clock, but due to the large volume of orders, there may be some delays in your order getting to you.
Our courier partner NZ Post is also experiencing a much larger volume of packages than usual and have said to expect delays.
Thank you for your patience and support.
How long will it take for my order to arrive?
Due to a large volume of orders, your order may be delayed but we’re doing our best! Our team are working as quickly as they can to get orders out, while ensuring their health and safety remain top priority. You will receive email updates through-out the delivery process to keep you informed.
Our courier partner NZ Post has advised that they expect delays in their delivery network and have restrictions on the number of packages they are able to process each day. As soon as they have picked up your package from our online fulfilment centre, your tracking information will be updated online.
I haven’t received my dispatch or confirmation email
Please ensure you have checked all junk/spam folders. Due to a large volume of orders, your order may be delayed but we’re doing our best!
I’ve ordered the wrong item. Are you able to make changes to my order?
Once an order has been placed, we unfortunately cannot make any changes to it.
You can however return the item in store once we reopen. We have extended our returns period, so you will have 30 days from when we re-open our stores to return products. Please see our returns page for more information. https://www.postie.co.nz/returns-and-delivery.
I entered the incorrect address on my order. Can you change this for me?
You will need to contact Courier Post once you receive your tracking number to change your delivery address. You can also change this through the Courier Post website online once you receive the tracking number in your dispatch email.
Please check your junk/spam folders for your dispatch email if you’re unable to locate it in your inbox.
I have been charged for an item you are unable to provide. When will I be refunded?
You will not be charged for any items we are unable to supply. The bank will hold the total cost as "pre-authorisation" only, until we’re able to confirm that your order can be fulfilled. If we’re unable to fulfil your order due to stock availability, the pre-authorisation will be removed, and your account will not be deducted.
If you’ve paid using Afterpay or Laybuy, funds are deducted automatically from your account and a refund will be necessary. A refund will be processed back to your Afterpay or Laybuy account. It will take 10-14 working days to show in your account.
My parcel has been “Collected from sender” but no further tracking, where is it?
Courier Post has collected your parcel from our online fulfilment centre. They are experiencing delays with deliveries.
Please keep an eye on your tracking, your parcel should be with you shortly!
Can I collect my order from store that I placed online but is taking too long?
Unfortunately orders can not be collected from stores, unless you have chosen Click & Collect as your delivery method. Please know our team are working hard to have orders dispatched as soon as possible.