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What is considered an essential item?
While we’re at COVID-19 alert level four, you’ll only be able to purchase essential items from us. Essential items are those that contribute to the wellbeing of our communities at this time. Our essentials consist of basic and warm clothing to see Kiwi families through cooler months, safely and comfortably. Essential items are marked as ‘essential’ on our online store so they are easy for you recognise. Anything else can be added to your wishlist by clicking “add to wishlist”. We promise that once we get through this, they’ll be right there where you left them!
How long will it take for my order to arrive?
While we remain at COVID-19 alert level four, there may be some delays in your items getting to you, you will receive email updates through-out the delivery process to keep you informed.
Where will you ship to?
We will continue to ship nationwide in New Zealand to all communities – rural and urban centres.
Will my delivery be contactless?
Yes. We use Courier Post for all our deliveries. They are ensuring all deliveries are contactless during the COVID-19 alert level four.
How is the Postie team staying safe?
Our online team is following every precaution set out by the Ministry of Health to stop the spread of COVID-19. This includes regular handwashing, wearing of appropriate PPE, frequent sanitisation of work surfaces and always maintaining a two-metre distance between staff.